Track Your Order

Your order, step by step

Every Aura Familiar piece is made to order, one by one, when you order it. That's why your order moves through these stages:

1. Production (3-5 business days). Your piece is made and your card is printed. There is no tracking number yet at this stage: that's normal.

2. Shipment. When your order leaves, you receive an email with your tracking link. With that link you can follow the full journey to your door.

3. Delivery. The carrier updates the status on that same link.

More than 5 business days since your purchase and no shipment email yet? Check your spam folder and, if it's not there, write to us from the Contact page with your order number and we'll look into it right away.